HelpDesk v1.63

Feature Request...

If you're interested in requesting a feature please use the form on this page:
http://www.hackvb.com/helpdesk.php

Description:
This is a ticket support system. Your members can now open up tickets rather than email you all the time.

Features

• No File Edits!
• Ability to turn the HelpDesk off.
• Ability to turn the New Ticket option off.
• Automated Response to users when tickets are submitted by email or private message.
• Ability to select which usergroups have access to creating Departments and managing the other usergroup's HelpDesk settings.
• Departments / Ticket Categories.
• Limit usergroups to handle certain department tickets.
• Limit usergroups by the following actions: new tickets, edit tickets, delete tickets, resolve / unresolve tickets, claim/unclaim ownership of tickets.
• New Tickets since last visit to forums.
• New Replies since last visit to forums.
• Unresolved / Resolved Tickets.
• WYSIWYG Editor for replies.

No File Edits!
When upgrading your forums there will be no problems. This will not give you any headaches because it almost runs separate of vBulletin..

1 Template Modification
This only has one template modification and that is to the navbar if you want a link there.

How-tos:
Giving Access to the Departments and Usergroup Settings
Usergroup Settings
Managing Departments

Installed?
Please click install if you install so you get notifications of all the latest bug fixes and feature addons.


Bug Fixes / Feature Additions:
v1.00 - Initial Release
v1.01 - Added template caching for a slight performance increase. Thanks to: princeton
v1.02 - Install script updated to create databases with table prefixes. Also added the ability to select which usergroups have access to the administer options.
v1.03 - Uninstall section added to the install script.
v1.50 - Ton of features added. Will update this with a link to the post where I named all the features added.
v1.51 - Bug fix. This fixes the problem with sending PMs for the auto responder.
v1.52 - Bug fix. This fixes the problem where the creator of tickets cannot reply to the ticket and a cosmetic fix to the installer.
v1.53 - Bug fixes. Fixes the problem with the PM pop-up, database errors for some people and the delete errors.
v1.54 - Bug fixes. Fixes the problem with the install script with one table.
v1.55 - Bug fixes. Fixes the problem with the Usergroup Settings page loading half the way down the page in IE.
v1.60 - Bug fixes. Fixes the security hole pointed out by xYarub. This also adds the send a new PM on ticket update feature.
v1.61 - Bug fixes.
v1.62 - Parse error fix.
v1.63 - Really fixed the permission errors.

Donations:
Hacks like these takes up enormous amounts of time and energy. This hack is entirely free to use. Please help me, help the vBulletin community by donating. Donations will keep me releasing hacks for free rather than doing custom work. A donation of any amount is much appreciated! Tell me this hack isn't work a couple bucks?

[Slave]

Seems I've found a bug ..

When you try to delete a ticket it comes up with a mysql error ..

Database error in vBulletin 3.0.3:

Invalid SQL: INSERT INTO domain_com_-_forums.ticketdeleted SELECT * FROM domain_com_-_forums.ticket WHERE ticketid = 3
mysql error: You have an error in your SQL syntax. Check the manual that corresponds to your MySQL server version for the right syntax to use near '-_forums.ticketdeleted SELECT * FROM domain_com_-_forums.

mysql error number: 1064

Date: Sunday 06th of March 2005 06:42:38 AM
Script: http://www.domain.com/helpdesk.php?do=delete&tid=3
Referer: http://www.domain.com/helpdesk.php?do=ticket&tid=3
Username: Slave

[computer1]

Can you upload 1.5 igen is invalid link so I cant download the nev version please

[computer1]

I get this error when I try to go to helpdesk

Database error in vBulletin 3.0.7:

Invalid SQL: SELECT ticketid, title, postusername, dateline, lastposter, lastupdate, department FROM ticket AS ticket JOIN ticketdepartment AS ticketdepartment ON (ticketdepartment.departmentid = ticket.departmentid) WHERE open = 1 AND postuserid = 1
mysql error: You have an error in your SQL syntax near 'ON (ticketdepartment.departmentid = ticket.departmentid) WHERE open = 1 AND post' at line 1

mysql error number: 1064

where shuld I change this ??
2. Add a department. (www.yoursite.com/helpdesk.php?do=departments)
I cant find this

[LOTR]

Thanks WhSox21.. but seems the bugs is still there. I've rewrite the helpdesk.php file (1.52)

[computer1]

Shuld whe download the zip file nowe if you have put up the nw file there ??

[Creed]

BTW, to help with some speed, there are quite a few new templates that should be cached! To help out with query and server load, do this:

open helpdesk.php and find:

	'helpdesk_ticket',

Add below:

	'helpdesk_message',
	'helpdesk_usergroupradio',
	'helpdesk_usergroup',
	'helpdesk_usergrouplist',
	'helpdesk_usergroupsettings',
	'userfield_radio_option',
	'userfield_select_option',
	'helpdesk_departmentlist',
	'helpdesk_department',
	'helpdesk_newticket',
	'helpdesk_quickreply',
	'helpdesk_reply',

[clearchannel]

I am receiving the following database error.

vBulletin v3.07

This is a clean install of version 1.52 I did set the departments. For testing purposes, I have only granted access to admins, moderators, and supermoderators (ID's 5,6,7)

Database error in vBulletin 3.0.7:

Invalid SQL: SELECT ticketid, title, postusername, dateline, lastposter, lastupdate, department FROM ticket AS ticket JOIN ticketdepartment AS ticketdepartment ON (ticketdepartment.departmentid = ticket.departmentid) WHERE open = 1 AND ownerid = 6170 AND ticketdepartment.departmentid IN (1)
mysql error: You have an error in your SQL syntax near 'ON (ticketdepartment.departmentid = ticket.departmentid) WHERE open = 1 AND owne' at line 1

mysql error number: 1064

Date: Sunday 06th of March 2005 10:09:06 AM
Script: http://www.mydomain.com/forums/helpdesk.php?do=mytickets
Referer: http://www.mydomain.com/forums/helpdesk.php?do=departments
Username: me
IP Address: xx.xx.xxx.xxx

[ChrisBaktis]

Same database error as everyone else

[MissKalunji]

funny everything works fine 4 me.... :surprised:

[Challenge]

Hi again.
A bug here: Now, after installing the hack, every time i recheave a PM i get the popup. Even though i have set PM Popup to off. (3.0.7)

Challenge.