After a lot of research and recommendations I decided to impliment a vbulletin forum on one of our sites. I sent an initial inquiry with a pre-sale question, received a curt response from Steve Machol. Two more e-mails to him over a two week period brought no response. Still interested, I tried calling vbulletin today at their toll-free number at 2pm PST. A girl answered the phone who immediate said that she didn't work for vbulletin and that it was a service that just forwarded messages to "someone".
In short, it is a shame that this company has a nice piece of software, but it is appears to be impossible to get a simple pre-sales question answered in a month. Maybe I need to take another look at the free forum software available. At least there would be no expectation of any type of support with free software.
06-28-2005, 08:43 PM
Nice Product - Big Service Problems
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