Promotions scheduled task problem

[Lynne]

I have a promotion I run on my board and it runs fine if I hit Run Now, but when it runs as a Scheduled task it doesn't run properly. It is supposed to move users with more than x days registered into a new usergroup. If I let it run as a scheduled task, it only moves one or two users an hour. I get approximately 250 new users a day, so it should, on average, be moving about ten users an hour. If I hit the Run Now button for the Scheduled Task, it will go and move a bunch of users - all the ones it should have moved before. I really can't figure this one out. Obviously the job runs - I've tried replacing the script with a brand new downloaded one - but it only moves a couple of users and then quits running. I don't feel like going and manually running this job every day, but I really don't know what could be wrong.

Any suggestions on what to look into?

[Marco van Herwaarden]

If you are using an unmodified Scheduled Task, then i suggest you open a support ticket.

[Lynne]

I've never done that before, but I guess I will have to since it is unmodified.