After I reloaded V-Bulletin members do not get back

[Fungsten]

their Referrals, Custom Pictures and some of their Custom Avatars. How do they get them back? Is there a script or something that I can run?

Also, a member is having problems with smilies in that they can't use the smilie box but she drag them over. She's using Firefox.

Whenever I post the smilies on the righthand side should show four columns, however only three are showing and the rest go off the screen and cannot be seen. Are there any solutions for that also?

Thank you in advance!