The staff have been toiling away it seems on lots of projects that users at large don't know about....would the staffers go for a page that has a list of current and planned projects, click on a project name and you get the status of the project, new developments etc....I spend about as much time surfing here as I do anywhere else in a week...I'd like to read about how your progressing on things, whats stalled and why and whats on the horizon....I think it will go a long way to increase staff-user communication in the long run....AND to round out the pros....it'll keep the staff from awnsering 100s of the same questions