[akanevsky]

I agree with some of the points from both sides, but let me clarify that in detail.

FIRST
Attacks, whether humorous or not, have no place in diplomatic discussions, because naturally, the only thing that may be the outcome is bitterness among staff members and unwillingness to come forth and meet the requests that are being posted. Therefore, I (and others) should not have attacked the staff in the other thread in the first place. I admit that.

SECOND
I certainly do not appreciate the way staff handles tense situations. Just before I say anything else, let me point out that we open complaint threads for a reason, and trust me - regardless of what your impression is, most of us only wish the best for this community. If we did not, we would not even bother making threads and attempting to pressure staff into bringing about positive changes, would we?

When I say one below, I am referring to 
(any)one of those staff members that handle disputes 
around here. One is not intended to be 
personal in any way, and should not be taken as such.

At times too often, we, members, do take an improper tone when creating these threads. One, however, has the advantageous ability to punish (by banning, etc.), and one knows it. Therefore, instead of panicking, deleting posts, throwing out threats, being rude, and thus lowering oneself to the level of the opposing party, one should behave in tense situations as the bigger person - calmly and professionally - which is what is we expect from a solid administrator of a solid site. That would effectively make the other party understand the situation, turn down the heat, prevent one and Jelsoft from looking bad, and, futhermore, create a high probability of the other party apologizing and creating increasingly peaceful posts in the future. One can always ban later on if required, there is no need to yell about it.

On the other hand, if one handles situations as one currently does here at vb.org, one dramatically turns up the heat, effectively making oneself and Jelsoft look bad, and creating a high probability that more increasingly bitter posts will follow. Instead of ensuring peace (which, I suppose, is what one wants), one ensures that just the opposite will be continued. As a result, the probability that members, and among them valuable contributors to the community, will leave the site without ever being banned by one, thus eventually harming the community as a whole, and, most importantly, the company that owns this community. One says something about "behaving the way you want others to behave"? Well, Wayne, nothing personal, but... since you are the one who said that one should behave as one wants others to, why don't you (and every other member of the staff), instead of deleting posts, throwing out threats, being rude, and otherwise showing bad example, please take on the initative of doing otherwise?