Not for this issue, but I had another perplexing issue that I needed MrZeropage's assistance with. I gave him AdminCP access and FTP access, and he sorted my problem quickly. I guess what I'm saying is that in addition to being trustworthy and capable, he will not "ignore" a users problem.
He has spent many hours recoding a superior arcade for us to use, and gives us outstanding suppport,
all for free (although, I have sent him thanks via paypal in the past

).
I think it unfair to bash him like that. Just PM MrZeropage the info for AdminCP access and FTP access (he has his own accounts on my board), and he can probably sort your problem quickly.