I'm sure Chris meant no disrespect in not replying to your PMs. Staff members usually get a handful of PM's everyday. It can be very easy to accidently skip one or to get frustrated over the amount of PMs.

As the majority have noted, Support usually isn't given via the private message system. If you want to get support, posting in the forums is the way to go. Also, it will help other members who have the same problems, get the solution easily.

There are times when threads aren't getting the attention they deserve. We hope that the Staff restructure will help solve this problem. (As you can probably tell there are some new staff members that have posted in this thread).