In general, I would prefer that users ask for support in the thread which the mod is stored; why? you might ask. Well, others can then benefit from the help, others may have an answer and the user could get a faster answer and I really don't consider "support" on a free modification to be one-on-one kind of thing. Waiting for a reply from me for a question which has already been addressed or can be addressed by the community faster only increases the chances that you will be disappointed.
2 minutes for every PM can add up if every user felt that their question needed to be handled by PMs.
Why not just ask your question in the thread?
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