I think I've mentioned this before, as have possibly others, but I think NeighHorse09's problem underscores some technical issues with the site, not just 'attitude problems'.
It is difficult to find support questions. I got so tired of sifting through threads that my tactic now is to search for posts with 0 replies and those are the only ones I answer.
I hope that the coder staff and the support staff can work together to improve this. I am willing to donate my time and skills to help develop or just contribute to the design of a better support system.
I want to help people, but it's actually harder than you might think due to volume of requests and lack of structure.
Also, out of curiosity, did the hack you asked for support on have the 'supported' box checked?
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