[dwbro1]

Originally Posted by Zachery

This is not the first time this has happened, Nexialys removed his attachments and the same policy was followed, I did not see any mass outrage at this. We cannot make a special exception for one user in the rules. We are awaiting an admin ruling, until this happens we (the mods) are not going to take any action.

As a C-level executive responsible for hundreds of customer service agents and engineers, if this were my organization, some of you would no longer be employeed today.

This group of screaming "Customers" out here is YOUR customer, not JumpD's. You (Vbulletin.org) can put policies in place all day long that try and remove the responbility from you but you are the mechanism for which people receive the product. Ultimately, your actions and not the individual programmers, are what is viewed by the customers and those actions have a DIRECT impact on Jefsoft's reputation. Like it or not and hide behind different names but the actions of VB.org are the actions of Jelsoft.

Every first year, CS agent and marketing professional learns the rules:

1. Customer is always right.
2. When customer is wrong, refer to rule #1.

Folks this is not about pride or policies, just reinstate the threads without the files and close for more posting. Put an announcement in the thread stating the facts and it will be pending further review for a decision. Right now you have a real growing issue here and you need to get off your duffs and take the appropiate action, for your customers.