The price you pay is for the use of vBulletin and to get official support (ticket system and vbulletin.com) by paid professional staff.
vBulletin.org is totally run and depending on input from vollunteers. There will never be a garantuee to get an answer/solution or a "right to get service". Volunteers will mostly try to help other members as good as they can, and their time allows.
I will look into your other posts and will see if i can find a reason why it was not replied to and come back to you here.
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