[CMX_CMGSCCC]

Originally Posted by Cajun

I just updated to vbSupport v2.0.0. Now I can not reply to any ticket. Users can post a ticket but my support team can not reply to them. All the usergroup settings are updated.

Also quick reply is not working for the support ticket and has also stopped working in the fourms.

I removed the file: vbulletin_quick_ticket_reply.js and the quick reply started working on the ticket system but not the forums.

What could be causing this problem?

Thanks

Did u set up the permissions for all the usergroups? There are a lot of settings in the Usergroup Manager. Also, try to do Admin CP -> vbSupport Maintenance -> Rebuild Datastore as well. If it's still not working, it must be an obscure bug that I have overlooked. I would be interested in getting it fixed. Which part does it fail at for them and does it give an error message? If so, what does it say.

As far as the quick reply, it should require that file to be there. It sounds like it could be something I've overlooked too.

Originally Posted by Chris M

Just a note to the author - Its usually best not to include a version number in the thread title, so if you'd like to PM me the title you wish to change it to (I've changed it to vBsupport v2.0.0 Beta 1) for now I will change it to the new title

Chris

I tried to do it, but there was no place for me to edit it. I changed it when doing "Edit Modifications", but it did not save the new thread title.

I even reported the issue by using the report link that I probably wasnt supposed to as well lol

I figured one of the hacks was making it so it didnt update properly inside of the "thread" table.

-CMX