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Originally Posted by silly rabbit
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Based on the writeup the hosting company provides it seems like it should work fine.
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When you say 'outside the web root' do you mean anywhere except alongside 'public_html'??
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Yes, it should just not be in a folder that users can get to via the web. Although with the way the host has things set up now that's not as important.
If you aren't getting any errors generated and the file cache is being populated then it *should* be working ok. The one possibility is that the way it's currently coded if the remote site is slow to respond then the the script will be slow to fill in the data. This gets magnified as it does 3 retries when fetching things. You might try reducing the retry count from 3 to 1 to see if that helps. You can tell if this is the problem by just waiting to see if the page eventually loads.