[gavinzac]

Originally Posted by paulfletcher

I've installed this system, but I'm not seeing this option. Can my support group assign themselves, and only themselves to the question... Like MacOSX.com If you see you can answer a question, you go ahead and assign your self to it (claim ownership)... Can this system do this?

Has there been any word from the Author whether he's going to update this Hack with new features?

Thanks,
Paul

yes, you can assign yourself or others to the tickets. under the post there should be options to allow you to do this, alongside options to close or delete the ticket.