You only get technical help for unhacked boards, from
vBulletin Support. This is a vBulletin resource, and nothing here is supported by the vBulletin Support staff. It's up to the author of the hack whether he supports his/her hack or not; that's if he ticked the "Supported" box. If he didn't, then some times others will help you out. If no one helps you out, then I suppose your stuck and you either have someone else figure it out, learn how to figure it out yourself, or remove the hack.