I don't think Tony's reponse was appropriate (especially the reference to crying to mummy) so I want to apologise on behalf of the site.
I also don't think that staff from here should be directly referring to members and responding to their comments in a negative fashion, so again, I want to apologise on behalf of the site.
I agree with Tony's point that we have no power over the voluntary members and can't make them fulfill any of the requests - however, Tony was a bit overly defensive and "enthusiastic" with his response.
I'm closing this thread and will attend to the issue. Feel free to open another thread to discuss.
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