Yes I messed with the helpdesk php file, got past that error, replaced all the querys with either query_read or query_write but there is yet still more that would need to be done, I got helpdesk to load but never to display the correct stuff, tho I only spent 10 mins trying to hack it up for this new vb version..
I might give it another shot, we use Cerberus for support system and heh, to me its easier to use something like this then a whole seperate bloated pos system