[b00k]

Originally Posted by SteveC

Hey TSR, I had this EXACT SAME PROBLEM with ipower web starting on July 19th. They never mentioned other vbulletin customers having a similar problem.

Now it's happening again. Same thing, endless time on hold and they tell me it's a problem with a vbulletin script. Vbulletin tells me it's a server problem. I'm tearing my hair out. Sounds like I should definitely move to another host. Did you?

I see several hosts suggested in this thread. Any opinions on which is the best?

God.. yes, the problems never stop. I was dealing with a rep by the name of Don (supervisor) and Ben (level 2 tech) never mind the countless idiots/drones/pylons that are level 1 customer service reps.
Man, i used to get LIVID calling 2x a day and the CSR would insist they can help me, when really it was always the level 2 techs who would have to. They wasted so much of my time...

Ive even told them about the numerous threads out there about their lack of service, really, they don?t care. They have enough idiots like me still with them.

What you should look into is to see if they swapped out your Cpanel. For some reason on THEIR servers i only have a 90% uptime with cpanel running. Anything else causes 100% downtime, they also blamed my the software (vb)

The other option for me that they offered was to get a dedicated server. Seeing that i have this issue on my one server with 6000 members and on my other with 500 (hundred, yes) at the time i couldn?t see why it would happen on both. Ok, maybe the 6000 user one id understand, BUT, i know people with more users who have less issues.

Maybe it is the software? Maybe there?s a mistake in a hack i implemented? But i would think the issues would be more regular, where as right now they?re sporadic.

Bottom line is, ipower sucks.