I think there has been some misunderstandings here. The reason he stated that these threads are slowing the progress is that for each one that is created, those that are working on the upgrade are having to stop what they are doing to answer them. That is impairing the overall flow. The fact of the matter is that vbulletin.org is currently fuctional and providing services as expected per the theme.
As far as attitude goes, you have to remember that a lot of the staff here were chosen based on their background in coding. I am not trying to be mean, but coders in general are not the most customer service oriented people. Also keep in mind the general age demographic of vbulletin. This reflects largely on the corporate culture of vbulletin. They are able to provide such revolutionary products because of this culture. Although regulated by Jelsoft, vbulletin.org is staffed by volunteers and are not paid. This means that certain personal responsibilities take precedence of certain obligations of vbulletin.org. This is why they must have a larger staff then what may be expected of a site of this size.
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