[ScottW23]

I would also challenge those individuals who had a negative experience 2, 3, 4 years ago, to not hold a perpetual grudge and to give us a chance to exceed your expectations. Our company has grown and evolved over the past several years. Our product has matured, as have our support capabilities. There are only a very small minority of customers that have experienced problems with our support in the past (for a variety of reasons: some our fault, some not) - the vast majority, 99 out of 100, have been wholly satisfied. Unfortunately, once a person has had one bad experience, they keep coming back to tell the world.

In any case, know that we are always working to provide the best support possible, and with this transition to include PhotoPost vBGallery in our sales-mix, we will be working like crazy to exceed your expectations for support.

Maybe there should be a rating system included with all your support emails and on your forum.

So does that reply mean that you don't have any specific problems or recommendations regarding our support?

Regarding ratings, with every purchase we send out a request for customers to submit an evaluation. That's where the "99/100" numbers came from in my post above. If anyone has a problem with our support, we're not going to just leave you hanging - if you need to, you can contact me directly and any issues will be promptly resolved to your complete satisfaction.