[ScottW23]

Saying that our support is poor isn't very constructive. If you can provide specific examples as to how we can improve, based on your own personal experiences, your recommendations will be used to improve our policies and to help us make decisions on quantity and type of support personnel to employ. For instance, what, exactly, makes you think our support is poor? Have you experienced delays getting support? Have our answers to your support questions been inaccurate or not helpful? etc.

Something like "support" is not fixed and rigid for years. It changes dynamically as support people come and go, and as demand/volume for support increases and decreases over time. While we may have had some growing pains in years past, the quality of our support over the past year or more has been quite good and we have received quite a lot of positive feedback.