[Marv]

Thanks for the mod,

I haven?t read the whole thread by now (getting waaay toooo long), but is there an option to send a email or PN to $selectedusergroups[e.g mods/admins] at the time a new ticket has been created ? So the response time could by cut down to a minimum. Today it?s like google?s "I feel lucky"-option wether you had a look into the helpdesk and found a new ticket (and had to recognize uhh..surprise, surprise - it?s two weeks old) - or not.

Is this already implemented? As it seems it doesn?t send those eMails actual (or I have done something completly wrong )

Any chance to get this feature ?