[jluerken]

Ok I installed this hack and started playing with it.
A little documentation would be nice cause I am already lost in the settings.

Here what I tried.

1. I gave the Admingroup all rights
2. I created a category called test
3. Category adminID is the id of the user test.

As far as I know all members listed there will get a message if a user opens a ticket for their group or?

4. I created a usergroup called testgroup and put a user in this group
5. Allowed Usergroups are:
Admins, testgroup

This means to mee that members of this group can SEE calls of the category test or?

6. Allowed technician Usergroups

This means to me that you can only assign calls of the category test to members of the usergroup Admins and testgroup or?

So far I was not able to find out how the rights system is working within this hack.

The only way to assign a call to a user is to give the group where the user is in the right: This usergroup can Admin Support Tickets
But this does mean for me that this group can always see all calls.

Can someone please describe this rights settings a little bit more for me?