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mtha · #**129** 10-06-2005, 02:41 AM

Quote:

Originally Posted by CMX_CMGSCCC

Allowed Usergroups mean that those usergroups can create a new ticket in that category. (This is so your admins can create tickets in a specified category that normal users cant create. Like how do we handle X user inside a category named 'Problem Users', etc..)

Allowed Technician Usergroup is the usergroups that are allowed to be assigned to the ticket in that category.

-CMX

How about Support Admin Permissions in usergroup bitfield?

it looks like that I have to checl "This usergroup can Admin Support Tickets" to allow in tech assigned list.

and if I check so, i can assign to anyone in the list? isnt that right or i am missing something?

what is the combination/relationship between them?

........

and your PM template is hardcoded?

i think you can use vB's pmdm too

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