Quote:
Originally Posted by mtha
Question:
When you create or edit a category, there're options for
Allowed Usergroups
Allowed Technician Usergroups
What is the function of these usergroups?
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Allowed Usergroups mean that those usergroups can create a new ticket in that category. (This is so your admins can create tickets in a specified category that normal users cant create. Like how do we handle X user inside a category named 'Problem Users', etc..)
Allowed Technician Usergroup is the usergroups that are allowed to be assigned to the ticket in that category.
-CMX