Very nice
I want to see some more administrative functions:
- Category's moderator(s). Moderator will receive PM and/or email when there's new ticket in the category (maybe option to turn it on/off too)
Display ticket lists (all kind of list): (
ref - vb bug tracker)
Display Assigntech person in ticket list (if none, says unassigned)
Display ticketID could help, when member have question about some specific ticket
Admin Support
- List Open Tickets
- List Closed Tickets
- Search ticket by ticketid, assign person
optional: browse tickets by category, just like in the forum/post relationship
- User can change type of subscription on his ticket
- Admin can edit preposted ticket (with permission allow editting on)