[WhSox21]

Originally Posted by tokenyank

This is a fantastic mod and will be installing soon...

Whilst I realise that dev of this may be stopped/slowing down due to the immient 3.5 release, I still would kick myself if I didn't request it... If not for the 3.0.x engines, maybe for the 3.5 when I can finally coax the wife into letting me update it!

What I would really like is more of an 'add-on' to this hack as I think that the helpdesk/ticket system (from what I've read) is spot on... But, could there be a 'FAQ builder' added on to it as well?

i.e. User has issue with not being able to post an image in their sig. User opens ticket, Staff answers ticket with proper syntax of BBcode to make it work, Staff clicks button, User notified of answered ticked, (add on bit) ---- Staff clicks another button and an 'editable' version of the ticket is ported to either the FAQ system already in place for vB or a special forum created to be specifically for the FAQ (which ever is easiest to code).

This way, if multiple questions are asked, instead of replying over and over to them, you can refer your users to the FAQ section to see previous tickets what resolved them... The tickets would have to be editable because of possible sensitive data being added to the ticket, but that's the only problem I forsee with it.

Just an idea though!

Has everyone thought of the features that are being currently developed? Yes, this will be in 3.5 as well.