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WhSox21 · #**577** 08-12-2005, 11:16 AM

Quote:

Originally Posted by hunterscentral

so in my departments under the usergroup section should have the usergroup(id's) set for PM's

That's correct. Those usergroups should also be the only ones who can respond to the tickets.

Quote:

Originally Posted by hunterscentral

whsox21,
Is there a way to have LIVE text chat for the help desk

This is planned for a future version of the 3.5 install.

Quote:

Originally Posted by tokenyank

Just installed it and it's good...

Just one more 'suggestion'

could the departments be allocated emails/userid/both to notify if a ticket comes in?

So, if someone has a sales question, notification of new ticket will go to sales@domain.com....... info goes to info@domain.com...... And so on...

I do apologise if any of my suggestions were mentioned before, but I admit wholeheatedly that I am lazy and did not read all 39 pages before installing this hack.

Development for this is in 3.5 version but 3.0.x will not see this feature.

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