WhSox21 first of all its a great hack, i currently playing with it a little in my test forum, and i will install it later today i believe in the main.
Can u please tell me, the claim ownership, what its means? U let know to other admins / mods, that u are replying to this ticket? If the answer yes, how the other admins / mods know that?(i mean where it is saying that, or it is just dissapear from the new tickets?)
Thnx
PS
Also if u can, tell me, how can i add a small info box or even more fields, in the page that the user put a new ticket. I want there to ask the user more details about the problem, etc. Is a template i must edit?