[Tigga]

Wow... I guess I'll copy/paste my response here as well since it seems you've done the same on every forum you could think of.

Please understand that this is a weekend. Your email, PM, and this post were all done less than 24 hours ago as well, while the install was purchased and started yesterday. Though I am around as much as possible, I (and I'm sure Zachery as well) do have a life. I spent the night at my father's house last night since we were leaving early this morning for a canoeing trip and have just gotten back, and replied to your email before I started checking the posts on here.
As for the 'half-assed job', from what I could tell from the tickets it looks like Zachery only forgot to make the template changes, and replied to the ticket one minute after he closed it to ask for your server information again. I'm sorry you feel the way you do, but we are both human and will ocassionally make a mistake. We have also handled quite a few installations and I believe you are the first person with any type of complaint.