[Stachel]

WhSox21,

In order to force users to see the FAQ first before entering a trouble-ticket, I decided to simply try to display it above (on top of) the helpdesk screen.

I was able to get the FAQ button to appear by adding this to template HELPDESK_SHELL below $navbar


.
.
.
$header
$navbar

<!-- faq.php button addition -->
<table cellpadding="0" cellspacing="0" border="0" width="100%" align="center">
<tr valign="top">
<td align="left" valign="top" width="67" height="31"><a href="faq.php?$session[sessionurl]"><img src="$stylevar[imgdir_misc]/hdr_nav_faq.gif" width="67" height="31" border="0" alt="" /></a></td>
</tr>
</table>
<!-- end faq.php button addition -->

<!-- table to support left column nav -->
.
.
.etc...



However, that succeed in just getting the button to appear.

What I'd really really really like is:
the content that appears when I click the FAQ button to be on top of the helpdesk content
when someone goes to helpdesk.php

Solution tried:

In template HELPDESK_SHELL, added below $navbar


.
.
.
$header
$navbar

<!-- FAQ template guts addition -->

contents of FAQ template
(excluding the $navbar and above or $footer and below because it's already in this HELPDESK_SHELL template)

<!-- end FAQ template guts addition -->

<!-- table to support left column nav -->
.
.
.


but that didn't work. It just gave me a mucked up search box and no FAQ. :disappointed:

How could that not work !?!

Any ideas for what to try?

Stachel