[Jenta]

Originally Posted by Erwin

Well, neither Xenon nor myself are Jelsoft employees - we are volunteers and don't get paid. None of the moderators here are Jelsoft employees either - only the vB.com team members from vBulletin.com are Jelsoft employees.

good to know and thanks for clearing that up

here was my thing...
im not talking hack authors....they can turn off pms, ignore them whatever but...

if your a customer of a company and you pm an employee of that company, the right thing to do is to respond in a prompt and proffesional manner

that's just business/public relations 101

unfortunetly most internet companies seem to miss that point
im not talking about jelsoft specifically
im talking about past experiences with this and that company, once or twice with jelsoft only

the difference is, if you're an internet company - you dont have to look that customer in the eye....that leads to lesser customer service because its easier to respond any way you like from a hidden position

if you are a brick and mortar company, chances increase that you will be greeted with a smile and a lot of a-kissing
don't get me wrong, theres zillions of brick and mortar companies that have horrible customer service
when i run into one, i stop doing business with them and find one that's more attentive to keeping it's customers happy