Im not sure if this has already been suggested, but if not here we go.
The forums all have an Alert system, whereby users can alert mods to posts.
So:
Alert comes in from user
Moderator receives Alert and reviews post
Moderator can choose action alert : send warning to post creator, ban creator etc
At the same time moderator can send a message to the person who raised the alert.
This response can be free text or chosen from a drop down.
I find that I have to private message a user to tell them we have dealt with their complaint. It would be great if we could respond to them at the same time we deal with the culprit.
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