I agree with ranger above. I run a gaming site and alot of the folks using the helpdesk will be complaining about being kicked/banned from my servers. I'd like to have a custom box that I could specify on a per department level so I could request info up front from the to save the extra reply time. This would be an excellent addition.
Thanks a bunch for adding the PM notifications on reply. That was the only thing keeping me from using this hack full-time. Once I get this installed I will definately donate to your stomach fund.