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Apophis · #**337** 03-31-2005, 02:17 PM

Installed on http://www.TacticalGamer.com

Excellent package. Seamless install!

These suggestions below would be great. The biggest thing I noticed was lack of notification to the usergroups that a new ticket was created as well as the lack of notification to the user that their ticket was resolved.

Quote:

Originally Posted by mfowler70

It's kinda in there. Not perfect yet, but I believe he said it's coming.

Perfection for me will be when an automatic PM/email is:

1. Sent to the person who submitted the ticket, and the entire usergroup responsible for answering tickets for that department at the time of initial submission.

2. Sent to the person who submitted the ticket, and the person who claims the ticket upon every reply to said ticket until it is closed.

3. Sent to the person who submitted the ticket, and the superadmin once it is in fact closed.

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