[WhSox21]

Originally Posted by Reef

Yes Downloaded and installed 03-19



I only have my admin group [6] listed in that section... This part appears to be working fine as, only admins can view "Help Desk Options" but everyone can view the "Administer" options.

I made a test Registered member account and can enter the helpdesk and view all resolved/unresolved tickets.. This has already caused a big problem with one member who posted his login info on a ticket and was viewed by other members (this was when we noticed the problem)

Also, I have claimed and dealt with around 6 tickets myself now and none of them have been placed in my user control area.. They are still accessable through "Administer" options / Resolved tickets but not under "User Controls"/ Resolved tickets..

Any other ideas? This really will be a great and helpful addition if I can get these issues resolved... Hopefully we can

Sorry for the delay on my response. I just got back from a short vacation. Anyways, I honestly have no idea what's not working for you. The next thing I would suggest is going through the uninstall and then reinstall it. This will lose all your current tickets though. That's my next guess on what you should do as I have no other ideas.