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Reef · #**324** 03-24-2005, 12:58 PM

Quote:

Originally Posted by WhSox21

Are you using the latest version?

Yes Downloaded and installed 03-19

Quote:

Originally Posted by WhSox21

In your AdminCP then to vBulletin Options then HelpDesk...
Usergroups With Department Access - make sure this list (seperated by commas) only gives the usergroups you want to have access to those areas.

I only have my admin group [6] listed in that section... This part appears to be working fine as, only admins can view "Help Desk Options" but everyone can view the "Administer" options.

I made a test Registered member account and can enter the helpdesk and view all resolved/unresolved tickets.. This has already caused a big problem with one member who posted his login info on a ticket and was viewed by other members (this was when we noticed the problem)

Also, I have claimed and dealt with around 6 tickets myself now and none of them have been placed in my user control area.. They are still accessable through "Administer" options / Resolved tickets but not under "User Controls"/ Resolved tickets..

Any other ideas? This really will be a great and helpful addition if I can get these issues resolved... Hopefully we can

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