I'd have to agree and even submit that if that user passes anything in that var, assume it to be a change and use it. A very simple if($personal_message). Why ask for custom input if you are going to second guess them?
If they just ammend the message with the your above code, the logic would ignore it if I understand it correctly.
Do sanity checks on it if passed in like globalize at least, but not second guess their customization.
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