Where are you hosted?
Well anyway if you don't have access to the server with SSH/telnet or cPanel/Plesk, then i guess it is up to your host to help you out.
Open a support ticket with your host, explain what is your problem, show them the link to that mysql page if needed, and ask them to raise "max_allowed_packet" for MySQL. That would be the thing i would do first to get this resolved.
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