[TheMusicMan]

Originally Posted by WhSox21

Thanks for showing intrest in this and letting me knowsomeone actually has tested this extensively as this shows me therearen't many bugs how I coded the conditionals. I really appreciate thework done to prove this! :surprised:

Hey there WhSox21

Let me tell you something. I am sure I speak for everyone who has installed this hack when I say all the thanks here go to you sir. This is an awesome piece of work and is made allthe better by two things;

1 - your fantastic programming ability allowing us to install this without file edits
2 - your superb attitude to your 'customers' and the excellent feedback and support you provide on here.

I for one would personally like to say a huge thank you for this, I'm sure others would too.

As for the my feedback and the functionality I require: I am gladthis will be taken onboard and used. I feel that although usingpermissions for HelpDesk based on a members primary usergroup only will work - the hack will be significantly improved if secondary usergroup are also taken into consideration.

A pertinent point here might be to have primary usergroup permissions act as the priorityand any settings given based on this usergroup will over-ride anysettings - but only for certain of the Usergroup Settingspermisisons. ie permission for Can Create Tickets could use both UG''s so if it is 'Yes' for a SUG and 'No for PUG - the actual setting used is 'Yes' whereas for Can Claim Ownership of Tickets the PUG would be the only place where permissions for this would be ascertained.

Does that make sense...?

I look forward to the next release...