[WhSox21]

Originally Posted by H@K@N

Hi,

Upgrade is running into a SQL Error :

Ungueltige SQL-Abfrage: INSERT INTO phrase (phraseid, languageid, varname, text, phrasetypeid) VALUES (NULL, '0', 'helpdesk_auto_response', '$vboptions[bbtitle] Auto Response', '4000')
mysql error: Duplicate entry 'helpdesk_auto_response-0-4000' for key 2

mysql error number: 1062

After removing the creation of the Phrase manually in the Install File, i am getting further errors :

Ungueltige SQL-Abfrage: INSERT INTO settinggroup (grouptitle, displayorder, volatile) VALUES ('helpdesk', '2000', '0')
mysql error: Duplicate entry 'helpdesk' for key 1

could you pls check, installation File ?


gr33tz

There's nothing wrong with it. The upgrade process is only needed to upgrade from version 1.0.x to version 1.5.x. Your HelpDesk should be running fine still even if you just did that. Just don't try to run the install anymore and you should be fine. Like in my post before yours, it says just over-write the helpdesk.php file.