[WhSox21]

Originally Posted by clearchannel

This is becoming one of the outstanding hacks for vBulletin. I have a few suggestions, and wonder if they are being considered for a future release.

Thanks for the compliments.

Originally Posted by clearchannel

I would like the ability for the top level admins to have access to view all support tickets, whether claimed or unclaimed, so they may evaluate the profiency of advice given to members submitting support tickets.

This will be for the release after today's release.

Originally Posted by clearchannel

I would also like to archive all tickets submitted as a record for the top level admins to always have available for future review. I see once a ticket is resolved it is no longer available to view, or have I missed something?

This is an addon for today's release.

Originally Posted by clearchannel

I would prefere email notification for members who submit a support ticket, as well as to notify admins and moderators of new tickets submitted, considering not all members either chose to enable private messages, or do not have access to private messages.

Next release...

On a side note... I am done with everything except I'm going to change one thing for a feature that will be released in next version. Other than that, I'll be releasing the next version today at some point (most likely sooner than later).