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WhSox21 · #**114** 03-03-2005, 06:13 PM

Quote:

Originally Posted by creed

Wow, when you put the options for who can be in the departments, do they also have the option to view all open tickets in that department? Or just the ones they take control of?

They will be be able to view all open tickets in the department other than the ones that have been taken ownership of.

Quote:

Originally Posted by JimpsEd

- Guest to create tickets (have to enter an email address too)
- Auto update pm/email on; user posting/reply to a ticket, staff replying to a ticket
- File attatchments

Guests - Has been mentioned and will be implemented in next version.
Auto - I may do that this version may wait until next version.
Attatchments - I've thought of this but haven't really done much past that.

I'll keep everyone updated with the progress.

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