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T3MEDIA · #89 03-01-2005, 04:20 AM

Quote:

Originally Posted by WhSox21

This is already a setting I've incorporated for the next version. Although this setting is an admincp and not for each user.

What does everyone think it would be best? Allow users to set that or for the whole helpdesk? I'd like to get some feedback before I continue as that will take a bunch of recoding.

nah just a pm to the user when THEIR ticked has been responded to.
no need to subscribe to the whole thing. PM/email depending on how they want it done. and a small anouncement box would be nice so they can see what is going on. Mind you that is a template issue and anyone who knows HTML can do that up.

what about the latest 10 questions? or most comon question like linksys has on their website. I find the term ticket confusing its a nerd term (no offense) regular users will confuse the term.

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