Nice ..
Here are a few suggestions, in no real order, now that I've played with it a bit ..
- Ability for user to see who has taken ownership of ticket
- Ability for admins to see all resolved items
- Ability to delete entries/tickets
- PM/Mail to let people know an Admin has replied/taken ownership
- PM/Mail to let Admin know there is a new request/reply/ticket
- Tick box by Submit Reply to close ticket as you reply
- Departments (I know, already requested
)
- Automated PM/Email to say someone will be looking into your ticket soon?