Thread: HelpDesk v1.63
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  #35  
Old 02-28-2005, 06:55 AM
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Slave Slave is offline
 
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Nice ..

Here are a few suggestions, in no real order, now that I've played with it a bit ..
  1. Ability for user to see who has taken ownership of ticket
  2. Ability for admins to see all resolved items
  3. Ability to delete entries/tickets
  4. PM/Mail to let people know an Admin has replied/taken ownership
  5. PM/Mail to let Admin know there is a new request/reply/ticket
  6. Tick box by Submit Reply to close ticket as you reply
  7. Departments (I know, already requested )
  8. Automated PM/Email to say someone will be looking into your ticket soon?
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