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i pay for this software, its not gpl so i dont have to be nice.
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Just to clear 1 thing up. You might have payed for your license, and expect support for that, that is valid. But the members responding on vBorg are NOT payed by Jelsoft, people offer their own free time to help other members, so you can't make any demands in here.
For demands you can open an official support ticket at jelsoft (vBcom) or member area.