[cinq]

Originally Posted by Wayne Luke

There are lost support hours as they try to get support from us.

Aren't only licensed users ( with valid license/customer ids ) allowed to submit support tickets where staff/developers have to help out in clearing ?

Also, aren't only valid customers allowed to get support on vb.com ( and other vb official sites ) ?

Originally Posted by Wayne Luke

There are lawsuits because the software is being used in an illegal manner and "we gave it to them".

Isn't it stated when in the license agreement that :

Jelsoft is not liable for the content of any message posted on a forum powered by the Software.

That does not mention a purchased and valid ( legal ) version of the Vbulletin software ?

Originally Posted by Wayne Luke

In the past, we have even caught one competitor using a pirated copy simply to copy features out of the software.

Since the code is not encoded, even a legal copy can be copied.
I am of the opinion truely smart competitors grab all possible competitors' software available legally and with full support, to get access to the code, be able to get answers in support etc. to know the full inside out of the software code proper, as well as to other aspects of the software, from customer support, marketting etc.


Just my 2 cents.