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I've always been under the impression that customers are not to expect support on weekends?
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It sometimes depends on the customer - the rude offensive ones sometimes get served after everyone else.
We even have an 800 number for presales and sales calls.
Anyone remember Albinator? The problem with one person shops is that you may find yourself without support or even a product down the road. You may spend a little more, but you often get more in the process.
Fedora, I would say that your experience is not the norm and hardly represenative of the vast number of happy customers we serve. When you say "photopost member forum", I assume you are referring to PhotoPostDev.Com which is not a PhotoPost run website. Since I don't recall your name, its hard for me to say if you've been an active member or not.
Serving 20 customers is always easier than thousands. But we do try our best.
Happy Holidays!