Scott doesn't handle support - there is a support staff for that and to say the he "doesn't care about his customer" is flat out wrong. SaN-Deep should be able to attest to that as he's been active on the forums of late.
With PhotoPost you get 24/7 support by a staff of people - not one person. You also have a development staff dedicated to the continued development of a suite or products - in many cases you get what you pay for and in the case of PhotoPost, you get alot for your purchase.
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